To help us respond to your request, please complete one of the forms below with the necessary information.
It is a direct channel for you to file complaints or solve issues that have not previously been solved. A numbered ticket will direct the team to solve your problem.
If you have any questions about products and services or would like information about these cases, please send us a message via Contact Us.
• Your request will only be responded by the ombudsman's team if it is a complaint or if you have previously registered an unresolved request in one of our channels.
• Fill in the form and provide the history of your situation to speed up the process.
• Your data will be safe because our systems follow the LGPD (Brazil's General Data Protection Law) guidelines.
• The ombudsman department does not accept anonymous requests. However, we protect your integrity and guarantee confidentiality.
The ombudsman team receives and analyzes the request
Teams are mobilized to solve the issue
The solution is monitored until the process is completed
We formalize the solution, which will be considered an improvement to the system
• We act as agents focused on ensuring that our customers have the best experience. We mobilize our internal processes to correct deviations and ensure that your satisfaction is restored.
• We are committed to ensuring that our clients' interests are met, restoring their trust and maintaining their loyalty.
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