Vision:
To be a nationally recognized laboratory for the quality of the services offered and for the offer of several types of service with efficient, autonomous and sustainable operation.
Mission:
Maintain our accreditation sustainability and provide reliable metrological services to the company itself and the business segment in which it operates, with personalized service, quality and focus on customer satisfaction.
Impartiality Policy:
NOVUS Metrological Laboratory performs calibration activities in a totally impartial way, using rigorous methods to meet technical specifications under the highest standard requirements regardless of customer's or competitor's pressure or any influence from any other party.
Quality Policy:
The Metrological Laboratory of NOVUS is committed to good practices of confidentiality, impartiality, continuous improvement of the metrological system and the quality of its calibration, meeting the requirements of ABNT NBR ISO/IEC 17025 standard, having its staff familiar with the laboratory documentation and the pursuit of excellence in services provided.
Consistent Internal Operations Policy:
The Metrological Laboratory of NOVUS ensures the familiarization, advising and involvement of its staff in the creation and maintenance of its management system, so that they know, understand and implement the policies and procedures in order to ensure the consistency of operations in all its interfaces.
Skills Policy:
NOVUS promotes the development of technical, behavioral and organizational skills of its staff with training and retraining routine to maintain a quality service that follows good professional practices.
